This is a question we get quite a lot here at PPIClaimer and it’s probably the hardest one to answer as there are so many variables in each case, for example:

  • Did you complete all the required paperwork as soon as possible?
  • How long does it take for the lender to respond?

In most cases it’s the lender that will be holding up the process and not the claimer as they have initiated the process to start with so there won’t usually be a delay there. However to outline things the process goes a bit like this:

  1. You decide you are going to make a claim and send in some details of the loan such as the amount, date applied for and account number
  2. The claims management company will then send you a letter of authority which allows them to contact the bank or lender on your behalf.
  3. The lender then has 40 days to respond and they will either reply with an offer or dispute your claim. In the event of a dispute they will usually be implying that you did not have PPI insurance with your loan or credit card.
  4. If you accept the offer you will receive a cheque in around 3 – 4 weeks.


Things don’t always run smoothly and there can be problems with both the claimant and the lender. The most common problem with the claimer is that they don’t have a copy of the original loan agreement. This means the claims management company has to request a copy of the agreement from the lender under the data protection act, this can prolong the process.

The main complication with lenders and banks is the amount of time they take to process a claim. For instance in my last post I mentioned that Lloyds had recently been fined for taking too long to process their PPI claims, but hopefully this action will help to speed up other banks into processing claims faster.


The main point to get across about this whole process is that after the initial paperwork is returned to the solicitor or claims management company there is very little work to be done on the claimers side of things. If there are delays (which often happen) it will usually be the solicitor who is chasing the bank to make the claim go faster. All you have to do is wait for the money to arrive at the end of the process. So I suppose in that sense it really is about as close to money for nothing as you can get!